Shipping and Returns
How can I place an order?
Orders can be placed online, in person (by appointment) at our showroom or over the phone (514) 933-5777.
Our hours of operation are Monday through Friday 11AM – 6PM (Eastern Standard Time).
Orders placed by 1PM will typically ship the same day.
Orders placed after 1PM will usually ship the following day.
Orders placed after 1PM on Friday will ship the following Monday (With the exception of holidays)
How do you process payments?
All transactions processed through our website are handled via Shopify Payments (fuelled by Stripe) and PayPal. All online transactions are transmitted securely using industry standard SSL technology. Checkout at our showroom is by credit card only and processed via Square.
What currency do you process payments in?
All prices are in Canadian Dollars (CAD). All transactions are processed in CAD and exchange rates for US customers will be determined by your credit card company or banking institution.
Do I have to pay tax and how much is it?
Yes, all applicable federal and provincial (or harmonized) taxes will be applied to your order if you are residing within Canada. Orders originating from the United States are not subject to tax.
Are duties and/or customs fees included in your prices?
Our prices do NOT include duty or import tax. Duties will be levied at customs by the authorities at their sole discretion and this is unfortunately beyond our control. Please do not ask us to modify or falsify invoices or receipts in order to avoid duty or import taxes. We are obligated by law to submit accurate values, weights and measures, and information concerning product origin to our shipping partners.
Why don’t you ship internationally?
At this time, we are selling and shipping our products to the (48 contigious) United States and Canada exclusively. We talk openly and often about the companies that make the items we carry, and we believe that (in the long run) the more people know about good people making great products, the more people will benefit. If we carry something that interests you but are unable to ship to your part of the world, we are always more than happy to help point you in the direction of somewhere you can find it a little closer to home. Please contact us at email@example.com and we’ll be happy to share.
How much does shipping cost? (U.S. & Canada)
We ship our orders via Canada Post or FedEx. The choice of carrier will be dependent on the rates available and is at the sole discretion of Archer Hard Goods.
Standard Shipping (3-5 days) within Canada:
ON / QC : $12.00
NS / NB / PEI / NFLD / MB : $14.00
SK / AB / BC : $20.00
Expedited Shipping (2-3 days) within Canada:
ON / QC - $20.00
NS / NB / PEI / NFLD / MB - $30.00
SK / AB / BC - $40.00
Standard Shipping (5-7 days) to the continental United States is $25.00
Expedited Shipping (3-5 days) to the continental United States is $45.00
ORDERS OVER $150 SHIP FREE* (Some restrictions apply).
We cannot offer flat-rate shipping to The Yukon, Northwest Territories, Nunavut, Alaska or Hawaii at this time. If you are living in one of these regions and are interested in the products we carry, please feel free to inquire at firstname.lastname@example.org and we will be happy to review your order and propose an estimated shipping cost.
* Some particularly heavy and/or fragile items may require extra shipping costs, additional insurance or an alternative delivery service to ensure a safe transfer of goods. Archer Hard Goods reserves the right to hold back any order requiring special handling and to contact the customer to outline and review the additional costs. Should the customer choose not to proceed with the order, a full refund will be arranged.
Where do the items ship from?
All goods ship from our warehouse and showroom in Montreal, Canada. We reserve the right to hold any order where the shipping and billing addresses differ until we have confirmation from the customer. **We do NOT ship to PO Boxes**.
How do I return a product?
We gladly accept returns within 14 days of the delivery date. Items returned to us must be in original, re-sellable condition, and return shipments must be clearly marked and labeled as "return". Once the items are back in our possession we will refund your money and you will receive a confirmation email. Shipping fees for returned items are the responsibility of the customer.
Exchanges will only be honoured in the case of miss-shipped items or damages. Should you wish to exchange one item for another, please note that you will have to complete the above mentioned return process and place a new order for the goods you desire.
What if I one of my items is damaged?
To return and/or replace damaged goods, please email email@example.com upon receipt of the item to receive instructions on the return process. Customers must assume responsibility for return shipping charges. Damaged goods will be reimbursed for the full purchase price once the goods have been received by our warehouse.
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Beyond the replacement of goods lost or damaged in transit, Archer Hard Goods will not be held responsible for the fulfillment of any warrantee or repairs on products purchased through our store. Warrantees are solely covered by the manufacturer and any claims as to quality or workmanship should be placed with the manufacturers customer service department.
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